For the owner
The end of the day, squared.
Ordered, made, packed, delivered, settled — the owner’s close-of-day view says whether the day squares, and shows exactly which ticket doesn’t. The holiday-week wall of orders becomes a list you can finish.
Shop Ops · from the makers of AIOA
The order that came in by text at 9pm
doesn’t get lost anymore.
Every specialty shop knows the wall of orders before a holiday — texts, screenshots, voicemails, a counter pad with wet corners. Shop Ops turns each order into a ticket that walks the same five steps your best counter person enforces on a good day: review it, make it, pack it, deliver it, square it at close. A person at the shop approves every step.
Pick your counter
Same five steps, whatever the shop sells.
The order, as it actually arrives
“Hi it’s Goldstein — 2 briskets trimmed, 4 lb ground, 6 chicken cutlets pounded thin, pickup Friday 11.”
- Review
The text is pasted in and the details come out as a ticket — cuts, weights, the Friday 11am pickup — for the counter to confirm.
- Production
The cutting list for Friday shows the two briskets and the grind, in order, with the weights to hit.
- Packing
Packing checks the ticket line by line — cutlets pounded, grind bagged, nothing missing.
- Delivery
Pickup at 11 gets its slot; a delivery would get a stop on the day’s run.
- End of day
At close, the ticket is checked against the register and the scale — ordered, made, weighed, paid.
A person at the shop approves every step. Nothing moves on its own.
Off until you ask
Turn on only the parts your shop needs.
A bakery might want the books-lite module; a florist might want delivery routes; a caterer wants quotes. Each one is a switch, not a package.
Books-lite
invoices, payments written down by hand, month-end totals
Quotes
headcount times per-person, priced by a person
Scheduler
work backward from the pickup time
Yield
weight in against weight out
Routes
the day’s deliveries in driving order
Where it honestly is
Honest boundaries.
- It is early — the first shops are trying it now, and we will say so plainly until that changes.
- Orders come in today by pasting a text, dropping a file, or a simple web order page. A direct text-message connection is on the roadmap, not wired yet.
- It does not process payments — your register and your books stay exactly where they are.
- It starts in check-everything mode: it suggests, your people decide. Nothing moves on its own.
Shop Ops comes from the same workshop as AIOA — the office book built inside a working club. Same rule everywhere: a small box in your shop, your people approving every step, and honest words about what it does and doesn’t do.
Six kinds of shop.
One discipline.
Butcher, bakery, fish shop, deli, florist, small caterer — the demo shop is live and you can walk an order through all five steps yourself.